Privacy Policy

V2.0 – 16th February 2023

Privacy Statement

Landscaping Direct Online Limited (T/A Landscaping Direct) is committed to protecting and respecting your personal information and complying with The General Data Protection Regulation (EU) 2016/679 (GDPR) and the UK Data Protection Act 2018 to ensure transparency and confidence in the use of our website and associated services.

This Privacy Policy explains how the information we gather from you is managed – how and why data is collected, how it is used, secured and your rights surrounding it.

The Privacy Policy may be amended and updated from time to time in order to maintain accuracy, relevance, transparency and compliance.

Landscaping Direct Online Limited (T/A Landscaping Direct), otherwise referred to as “We”, “Us”, “Our” or “Landscaping Direct” is the “Controller” of your personal data and is responsible for it. Landscaping Direct Online Limited is a company incorporated in England under company registration number 13872517. Registered Address: Office 5C, Weir Mill, Manchester Rd, Mossley, Ashton-under-Lyne, OL5 9QA.

Should you wish to contact us in regards to your personal data, please write to us at our registered address:

Landscaping Direct Online Ltd

(T/A Landscaping Direct)

Office 5C

Weir Mill

Manchester Rd







“We”, “Us”, “Our”, “Landscaping Direct” and “Company” means Landscaping Direct Online Limited (T/A Landscaping Direct) – Company Registration Number 13872517.

“Website” and “Site” refers to and its subsequent web-pages.

“Services” and “Associated Services” refers to activities and interactions beyond the browsing of the website – such as placing orders with us, contacting us for advice, visiting any events we may host, partaking in social media discussions and promotions, etcetera where your information is directly or indirectly volunteered.

“You”, “User”, “Customer” and “Consumer” means the person or business who uses our website, services or purchases from us.

“Personal Information, “Information”, “Personal Data” and “Data” is any data or information about an individual from which that person can be identified. It does not include anonymised data where the identity has been removed.

Types of Data Collected

The types of data we collect from you depends on the interaction(s) you have with Landscaping Direct and its associated services.

We will collect, use, store and transfer data such as:

  • Identity Data – Title, First name, Last name, Username, Date of birth and Gender
  • Contact Data – Billing address, Delivery address, Email, Telephone number and Mobile number
  • Profile and Customer Account Data – Your username and password, Order history, Preferences, Reviews, Comments, Responses and Feedback
  • Communication Data – Emails or messages sent to or between us and you
  • Credit Account Application Data – Business name, Business type, Company registration number, VAT number, Registered address and similar information listed explicitly on an application form
  • Media – Such as product images you have sent to us directly or shared and tagged via social media
  • Technical Data – IP address, Browser and plug-in type and version, Device and operating system type and version, Geographical location including time-zone
  • Usage Data – Such as how you have interacted with the website – such as viewing pages, comparing products or adding products to basket, and how you have used our other services such as placing orders or attending any events.
  • Financial Data – Payment card details, Bank account details and transactional information between us and you
  • Marketing and Communication Preferences – The newsletters, offers, promotions and other marketing elements you have opted in to / out of.
  • Cookie data – (See our Cookies Policy for further information)

If we need to collect personal data to be able to fulfil a contract – i.e orders placed with us, and you fail to provide that data when requested, we may not be able to perform that contract and therefore have to cancel the order or service in which case you will be notified.

How Your Data Is Collected

The way information is collected from you depends on the interaction(s) you have with Landscaping Direct and its associated services.

Data can be collected through methods such as:

  • Directly – Where you volunteer your information to us in order to conduct a function, such as placing orders, contacting us for advice or help, completing application or submission forms, entering competitions, signing up to events or providing feedback.
  • Automated – Technical and Usage data is automatically collected as you browse and interact with the website via Cookies, web beacons and similar technologies. Please see our Cookies Policy for further information.
  • Third Party Sources and Publicly Available Sources – From Analytical, Advertising and Search Providers, Data brokers or Companies house and the UK Electoral Register.

Use Of Your Data

Your data and information will be used, as the law allows. Such as for:

  • Fulfilling contractual orders placed with us
  • Processing applications and forms
  • Accounting and auditing purposes
  • Conducting statistical analysis and research
  • Determining improvements to the goods and services we provide overall and at an individual level
  • Prevention of fraudulent activity or complying with a legal or regulatory obligation
  • Contact you with offers, promotions, competitions, and news where you have opted in to do so

Sharing Of Your Personal Data

Landscaping Direct works closely with select partners in order to provide the services we do. For this reason, limited amounts of your data will be shared with our trusted third parties to carry out business practices. The types of partners that we will share some of your data with include:

  • Suppliers and Couriers – Where goods are despatched on our behalf, the relevant supplier and courier will be given data such as your contact and delivery information in order to fulfil any orders you place.
  • Professional Agencies – Our website development and marketing activities are managed through a close partnership with agencies that may use your data and aggregated data in order to make improvements to our website and services.
  • Payment and Order Processing Systems – Payments and orders are processed through a secure third-party service providers, such as Braintree and Klarna.

Other third-party businesses which we may share your data with include:

  • HM Revenue & Customs, regulators, courts and other authorities
  • Secure third-party website integrations – such as TrustPilot, Yotpo, Loqate, Google, Mailchimp and others.
  • Social Media Platforms – such as Meta (Facebook and Instagram), Twitter, Pinterest and others.
  • Magento/Adobe Commerce – The platform provider of which the website is built

If required by law or if we reasonably believe that the use or disclosure of your information is necessary to protect the company’s rights and/or to comply with a judicial proceeding, court order, or legal process, Landscaping Direct may share your data accordingly.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Your data may be shared internally amongst employees or departments within Landscaping Direct’s corporate family or affiliates for such things as customer support, complaints handling, marketing, technical operations, or account management purposes.

If Landscaping Direct sells, transfers or merges parts of its business assets, the new partner or owner may use your personal data in the same way as this Privacy Policy sets out.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, stolen or used, altered or disclosed in an unauthorised way. Digital data is stored on secure servers with regular backups and security updates to prevent the loss of data. Any hard copies of your data are either destroyed where records are not required to be kept or stored in a locked, secure location for no longer than the period required to keep them available before they are permanently destroyed.

The amount of personal data disclosed to our employees, teams, affiliates, partners and other third parties is limited in terms of access and amount in order to restrict the usage to the business purpose it is being used for. These parties are only permitted to use the information on the instruction of Landscaping Direct under a duty of confidentiality.

Should a personal data breach occur, we will notify you and any applicable regulator where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances we may anonymise your personal data (so that you cannot be identified) in which case we may use this information indefinitely without further notice to you for research or statistical purposes.

International Transfer of Information

The personal data we collect may be transferred to and stored in countries outside of the jurisdiction you are in, including, in particular, outside the European Union. Some of these jurisdictions offer differing levels of protection in respect of personal data and may, in certain instances, be less protective than the jurisdiction you are resident in. We ensure that your personal data is treated securely and in accordance with this Privacy Policy. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Your Rights

The UK GDPR provides the following rights for individuals:

  • Right to be informed: organisations must tell individuals what data is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.
  • Right of access: individuals have the right to request a copy of the information that an organisation holds on them.
  • Right of rectification: individuals can correct inaccurate or incomplete data.
  • Right to be forgotten: in certain circumstances, individuals can ask organisations to erase any personal data stored on them.
  • Right of portability: in some circumstances, individuals can request that an organisation transfer any data that it holds on them to another company.
  • Right to restrict processing: in some circumstances, individuals can request that an organisation limits its use of personal data.
  • Right to object: individuals have the right to challenge certain types of processing, such as direct marketing.
  • Rights related to automated decision making, including profiling: under most circumstances, individuals have the right to object to having decisions made about them by automated processes or profiling

If you make a request for a copy of your personal data, or someone else’s on their behalf, you will be required to provide evidence of authority and proof of identification to ensure that we do not disclose your data to anybody who does not have the right or permission to receive it.

We may refuse to comply or charge a fee to cover the administration cost if the request is considered to be manifestly unfounded, excessive or repetitive.

If you think your data has been misused or that your personal data that we are holding has not kept it secure, or you wish to make a complaint, please contact us in writing at our registered address (Landscaping Direct Online Ltd, International House, 61 Mosley Street, Manchester, M2 3HZ) or via email ( and we will endevaour to resolve your issue promptly.

If you’re unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO).


Telephone: 0303 123 1113

Textphone: 01625 545860

Monday to Friday, 9am to 4:30pm

Information Commissioner’s Office

Wycliffe House Water Lane




Other Websites And Embedded Content

Our website may contain links to other websites. If you follow these links to leave our site, you should note that we do not have any control over that other website and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Any such sites are not governed by this privacy statement.

Similarly, embedded content on this site such as videos, images or articles provided by or linked from other sites may capture their own usage and other such data from you which is controlled separately by the Privacy Policy of that provider.

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